Privacy Policy

Arc International is a trading style of Apex Insurance Services Ltd. Apex Insurance Services Ltd is a subsidiary of CSP Holding Ltd.

Apex Insurance Services Ltd (“us”/”we”) is a data controller and takes its responsibilities regarding privacy and security of customer information very seriously. This policy explains how we use information about our customers and how we protect your privacy.

By your using this web site and/or supplying information on it, you confirm that you agree to the collection and/or use of your personal information by us in accordance with this privacy policy.

Personal Information

We know privacy is important to you and so we promise to use your information in accordance with this privacy policy.

We will only request information from you which is necessary for the evaluation of your application for insurance and, if such application is accepted by us, for the creation, operation and administration of your insurance policy. Any personal information you provide to us including your (and any other person’s for who you are seeking to arrange insurance) name, address, date of birth, telephone number and e-mail address, will not be used by us or released, sold, or rented to any entities or individuals outside of the CSP Holding Ltd group of companies, except as set out in this privacy policy.

We hold personal data on security systems designed to prevent unauthorised access to your personal data.

We will hold up to-date accurate information about you, as a client, which you can check by submitting a subject access request to us at Arc International, St Clare House, 30-33 Minories, London, EC3N 1PE. If your information is incorrect or incomplete we will amend your information as soon as possible on your instruction. To protect your privacy and security we may take reasonable steps to verify your identity before granting you access to your personal information or making the requested alterations.

Use Of Personal Information

We will use the information we collect from you to enable:

Disclosure Of Personal Information

We will not disclose any of your information outside our group (being, us, or subsidiaries, or holding companies and their subsidiaries) except:

Data Protection

In accordance with Data Protection legislation, including General Data Protect Regulations (GDPR), we are advising you that any personal and/or sensitive data requested from you will be stored securely and will only be used in order to manage the contract of business, including insurance requirements, we are arranging for you where we have a legal obligation in handling your data. We may also have a legitimate interest in handling your data when dealing with third parties, such as your insurers. This information will only be made available to third parties, such as insurers or their claims handling agents, in order to further manage and service your insurance policy.

We will retain your information for a period of time which is necessary to ensure no further liability, such as any insurance claims, exists. This period will normally be 7 years from expiry of the policy but may be extended for certain types of business.

For certain types of business we may require sensitive information from you in order to arrange your insurance requirements or service any claims, for example, medical records, which may involve passing such information to insurers or their claims handling agents.

We will not transfer your data outside the EU. Your insurers and/or their third party agents may pass data outside the EU and if so, we will seek their confirmation that this is adequately protected.

You have the right to:-

Cookies And Tracking Technology

A “cookie” is a small data text file that is placed in your browser. We use session cookies on this web site to recognise you each time you visit this site, and to make it easier for you to navigate our web site. A session ID cookie expires when you close your browser.

Most browsers will usually allow you to change the settings of your browser so that it does not accept cookies but if you do this please be aware that this web site will not operate. You may click here if you would like to learn more about cookies, and click here for the procedures to turn off cookies within your browser.


We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

When you request a quotation or apply to purchase an insurance policy online, we use secure socket layer technology (SSL) that encrypts all information you input before it is sent to us. This ensures that the information is reasonably protected against unauthorised interception.

We also follow security procedures in the storage and disclosure of information which has been given to us, to provide an adequate level of security for that information.

It is important to remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Links to Other Sites

On this web site you may be offered links to other sites which we hope will be of interest. However, please be aware that we have no control over such sites and do not endorse them. You agree that we are not responsible for the availability or content of, or products and services available on those web sites. You are advised to read the privacy policy of other sites before disclosing any personal information.

Intellectual Property Rights

The content of this web site may not be retrieved, displayed, modified, copied, printed, sold, downloaded, hired, reverse engineered or transmitted in any way without the prior written consent of Arc International.

You may retrieve, display, copy, print or download the content on this site for legitimate personal use only and not for commercial exploitation.

You may not link to this web site or include this web site in part or in whole within another external web site without first obtaining written permission from Arc International. We reserve the right to remove links to this site without notice at our discretion.

Instability of the Internet

The Internet is an inherently unstable medium. Errors, omissions, interruptions and delays of service may occur at any time. As a result we accept no responsibility in respect of such errors, omissions, interruptions or delays.

We do not guarantee that this site will operate either fully or in part on any specific computer equipment or in any specific software. There are no elements within this site that alter any of the configuration or other settings on any machinery used to view the site.

We accept no liability whatsoever (whether in contract, negligence or any other cause of action) for any damage, either temporary or permanent, occurring to either electronic equipment or software that might occur whilst using this site.

Remember The Risks Whenever You Use The Internet

Other Internet sites or services that may be accessible through our web site will have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

Changes in this Privacy Statement

We reserve the right to modify this privacy policy without notice and so you should check the position each time you visit our web site.

Contact Us

If you have any queries relating to the above privacy policy, please contact our Data Protection Officer via the following:

Telephone: 020 7977 5700


The Data Protection Officer
Arc International
St Clare House
30-33 Minories